Tag Archives: Susan Liataud

Watching and listening.

 

Pay no attention to Alexa, she’s an AI.

There was a flurry of reports from dozens of news sources (including CNN) last week that an Amazon Echo, (Alexa), called the police during a New Mexico incident of domestic violence. The alleged call began a SWAT standoff, and the victim’s boyfriend was eventually arrested. Interesting story, but after a fact-check, that could not be what happened. Several sources including the New York Times and WIRED debunked the story with details on how Alexa calling 911 is technologically impossible, at least for now. And although the Bernalillo, New Mexico County Sheriff’s Department swears to it, according to WIRED,

“Someone called the police that day. It just wasn’t Alexa..”

Even Amazon agrees from a spokesperson email,

“The receiving end would also need to have an Echo device or the Alexa app connected to Wi-Fi or mobile data, and they would need to have Alexa calling/messaging set up,”1

So it didn’t happen, but most agree, while it may be technologically impossible today, it probably won’t be for very long. The provocative side of the WIRED article proposed this thought:

“The Bernalillo County incident almost certainly had nothing to do with Alexa. But it presents an opportunity to think about issues and abilities that will become real sooner than you might think.”

On the upside, some see benefits from the ability of Alexa to intervene in a domestic dispute that could turn lethal, but they fear something called “false positives.” Could an off handed comment prompt Alexa to make a call to the police? And if it did would you feel as though Alexa had overstepped her bounds?

Others see the potential in suicide prevention. Alexa could calm you down or make suggestions for ways to move beyond the urge to die.

But as we contemplate opening this door, we need to acknowledge that we’re letting these devices listen to us 24/7 and giving them the permission to make decisions on our behalf whether we want them to or not. The WIRED article also included a comment from Evan Selinger of RIT (whom I’ve quoted before).

“Cyberservants will exhibit mission creep over time. They’ll take on more and more functions. And they’ll habituate us to become increasingly comfortable with always-on environments listening to our intimate spaces.”

These technologies start out as warm and fuzzy (see the video below) but as they become part of our lives, they can change us and not always for the good. This idea is something I contemplated a couple of years ago with my Ubiquitous Surveillance future. In this case, the invasion was not as a listening device but with a camera (already part of Amazon’s Echo Look). You can check that out and do your own provocation by visiting the link.

I’m glad that there are people like Susan Liautaud (who I wrote about last week) and Evan Selinger who are thinking about the effects of technology on society, but I still fear most of us take the stance of Dan Reidenberg, who is also quoted in the WIRED piece.

“‘I don’t think we can avoid this. This is where it is going to go. It is really about us adapting to that,” he says.’”

 

Nonsense! That’s like getting in the car with a drunk driver and then doing your best to adapt. Nobody is putting a gun to your head to get into the car. There are decisions to be made here, and they don’t have to be made after the technology has created seemingly insurmountable problems or intrusions in our lives. The companies that make them should be having these discussions now, and we should be invited to share our opinions.

What do you think?

 

  1. http://wccftech.com/alexa-echo-calling-911/
Bookmark and Share

Ethical tech.

Though I tinge most of my blogs with ethical questions, the last time I brought up this topic specifically on this was back in 2015. I guess I am ready to give it another go. Ethics is a tough topic. If we deal with this purely superficially, ethics would seem natural, like common sense, or the right thing to do. But if that’s the case, why do so many people do the wrong thing? Things get even more complicated if we move into institutionally complex issues like banking, or governing, technology, genetics, health care or national defense, just to name a few.

The last time I wrote about this, I highlighted Michael Sandel Professor of Philosophy and Government at Harvard’s Law School, where he teaches a wildly popular course called “Justice.” Then, I was glad to see that the big questions were still being addressed in in places like Harvard. Some of his questions then, which came from a FastCo article, were:

“Is it right to take from the rich and give to the poor? Is it right to legislate personal safety? Can torture ever be justified? Should we try to live forever? Buy our way to the head of the line? Create perfect children?”

These are undoubtedly important and prescient questions to ask, especially as we are beginning to confront technologies that make things which were formerly inconceivable or plain impossible, not only possible but likely.

So I was pleased to see last month, an op-ed piece in WIRED by Susan Liautaud founder of The Ethics Incubator. Susan is about as closely aligned to my tech concerns as anyone I have read. And she brings solid thinking to the issues.

“Technology is approaching the man-machine and man-animal
boundaries. And with this, society may be leaping into humanity defining innovation without the equivalent of a constitutional convention to decide who should have the authority to decide whether, when, and how these innovations are released into society. What are the ethical ramifications? What checks and balances might be important?”

Her comments are right in line with my research and co-research into Humane Technologies. Liataud continues:

“Increasingly, the people and companies with the technological or scientific ability to create new products or innovations are de facto making policy decisions that affect human safety and society. But these decisions are often based on the creator’s intent for the product, and they don’t always take into account its potential risks and unforeseen uses. What if gene-editing is diverted for terrorist ends? What if human-pig chimeras mate? What if citizens prefer to see birds rather than flying cars when they look out a window? (Apparently, this is a real risk. Uber plans to offer flight-hailing apps by 2020.) What if Echo Look leads to mental health issues for teenagers? Who bears responsibility for the consequences?”

For me, the answer to that last question is all of us. We should not rely on business and industry to make these decisions, nor expect our government to do it. We have to become involved in these issues at the public level.

Michael Sandel believes that the public is hungry for these issues, but we tend to shy away from them. They can be confrontational and divisive, and no one wants to make waves or be politically incorrect. That’s a mistake.

An image from the future. A student design fiction project that examined ubiquitous AR.

So while the last thing I want is a politician or CEO making these decisions, these two constituencies could do the responsible thing and create forums for these discussions so that the public can weigh in on them. To do anything less, borders on arrogance.

Ultimately we will have to demand this level of thought, beginning with ourselves. This responsibility should start with anticipatory methodologies that examine the social, cultural and behavioral ramifications, and unintended consequences of what we create.

But we should not fight this alone. Corporations and governments concerned with appearing sensitive and proactive toward the environment and social justice need to add a new pillar to their edifice as responsible global citizens: humane technology.

 

Bookmark and Share